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MioHealth – Private GP Services
Effective Date: 17/4/2025
Website: https://www.miohealth.co.uk

1. Introduction

This Cookie Policy explains how miohalth (“we”, “us”, “our”) uses cookies and similar technologies on our website. By using our website, you consent to our use of cookies in accordance with this policy—unless you disable them through your browser or cookie settings.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us to:

  • Make the website function correctly
  • Remember your preferences
  • Analyse how visitors use our website
  • Improve security and performance
  • Tailor marketing and content to your interests

Cookies do not give us access to your computer or any personal information unless you choose to provide it.

3. Types of Cookies We Use

We use the following categories of cookies:

a) Strictly Necessary Cookies

These are essential for you to navigate the site and use core features such as secure logins, appointment bookings, and consent management.
Examples:

  • Session cookies for secure browsing
  • Cookie consent settings

These cookies do not require your consent.

b) Performance & Analytics Cookies

These cookies help us understand how visitors interact with the site, so we can improve functionality and user experience.

Examples:

  • Google Analytics (_ga, _gid) to track pages visited, time on site, and referring sources
  • Hotjar or similar tools for user interaction insights (if used)

These cookies require your consent.

c) Functionality Cookies

These cookies allow the site to remember choices you make (such as your language or region) and provide enhanced, personalised features.

Examples:

  • Remembering your login details or previous bookings
  • Saving form data between sessions
d) Targeting & Advertising Cookies

We may use cookies to deliver tailored advertising or content based on your browsing history, either via our site or third-party platforms (such as Google or Meta).

Examples:

  • Google Ads or Meta Pixel for retargeting
  • Cookies that record pages viewed or services clicked

These cookies require explicit opt-in consent.

4. Third-Party Cookies

Some cookies may be placed by third-party services we use, such as:

  • Google Analytics
  • Stripe (for secure payments)
  • Facebook/Instagram tracking pixels
  • YouTube or Vimeo (embedded video)

These third parties may use their cookies in accordance with their own privacy policies.

5. Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie banner where you can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customise your preferences by category

You can also manage or delete cookies through your browser settings at any time:

Common Browser Links:

6. Retention Period

Cookies will remain on your device for a set duration or until deleted:

  • Session cookies: deleted when you close your browser
  • Persistent cookies: remain until expiry date or manual deletion (e.g. 1–24 months)

7. Changes to This Policy

We may update this Cookie Policy to reflect changes to our use of cookies or to comply with legal obligations. The latest version will always be available on our website with the “Effective Date” at the top.

8. Contact Us

If you have any questions or concerns about this Cookie Policy or how we use cookies, please contact:

miohealth
Email: hello@miohealth.co.uk
Phone: 07738397594
Address: 95 Albion St. Birmingham, UK, B1 3AA